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    Do you have a shop? 
    No, at this time we do not have an own physical store, the caps are available exclusively on the website www.tinyturtlecaps.com and selected resellers. 

    What should I do if I have a complaint? 
    Tiny Turtle offers high quality caps. If however you are unsatisfied or unhappy with any aspect of the product or service, please let us know via the contact form in the website or mail to info@tinyturtlecaps.com.

    From what age are the caps fit? 
    Tiny Turtle offers caps for kids from 1 year old to 5 year old toddlers. 
    All caps are adjustable and fit a head circumference of 47cm to 52 cm 

    When will I receive the invoice? 
    The invoice will be sent after the order process has been completed by e-mail to you. 

    In how many days will I receive my order? 
    Your order will be taken after full payment has been received in treatment. After payment Tiny Turtle strives to deliver the order within 2 days 

    How much do I pay for international shipping? 
    This depends on where in the world you live. Please see the button ‘Payment’ for detailed shipping costs. 

    Can I return or exchange my order?
    Of course you can return an order. Under these conditions: 
    - Returns only within 14 days of purchase date. 
    - Unworn, undamaged, unwashed and in original packaging with a copy of the invoice 
    - Shipping costs and shipping risk of return shipment are borne by the buyer 
. 

    For more information about our return procedure, please see the button 'Returns'

    When I return send my order, how long will it take before I get my money back? 
    Normally you have your money back within 5 working days if you have paid by Ideal. 
    If you paid by credit card or Paypal it will take longer and you will receive the amount back in about three weeks. 

    I have received a discount code, how do I use it?
    The code you enter at the very end of the checkout process. The discount percentage will be deducted automatically. Easy!